Victoria secretcomenity bank4/10/2024 ![]() "More broadly, we are working hard in the areas of customer education and scams prevention and detection. "We encourage customers to report scams to the police, and do not encourage them to investigate the crime themselves," said the spokesperson. However, each matter is assessed on a case-by-case basis, where several factors such as one's unique circumstances are taken into consideration, they added. "Our ability to recover funds is greater the earlier we are aware that a customer has been scammed," said the spokesperson. Mr Garner spotted the transactions a few days later as he made his weekly check on his account and immediately contacted his bank to alert them and seek compensation. ![]() Later that same day, six transactions were made to a tobacconist about an hour's drive from where he lives using his bank account details. Multiple identical transactions to a local business Ask you to click on an email link to print off a label to redeem your package.Call, text or email you to request payment.Call, text or email you asking for personal or financial information including password, credit card details or account information.It turns out the message had directed him to a fake Australia Post website, and he had unknowingly given scammers access to his bank account by filling out the six-digit authentication code.Īustralia Post says on its website it will never: "Authentications are often a standard practice … I just assumed it was one of those things," said Mr Garner who is based in Dee Why, New South Wales.
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